Privacy Policy

1. Information we collect

When you register, we collect your email address, first and last name, confirmations of your age and Florida residency, and acceptance of our Terms. We record the time of acceptance and the versions of the Terms and Privacy Policy. Passwords set for the service are stored as hashes, not readable passwords.

The service stores messages, answers, information extracted from your answers, generated document content and PDF drafts. Depending on what you provide, this may include family relationships, beneficiary names and property descriptions. Provide information about other people only when you are authorized to do so and it is needed for preparation.

We also receive information you send to support. Technical records may include IP addresses, browser information, request times and errors needed to operate and protect the website.

Do not submit Social Security numbers, financial account numbers, payment card details, account passwords, medical records or identity documents in the chat or by support email. Registration does not require details of your estate.

2. How we use information

We use information to create and authenticate accounts, maintain conversations, organize your answers, prepare requested drafts, record eligibility and agreement, respond to support and privacy requests, troubleshoot errors and protect the service against abuse.

We do not sell personal information or share it for cross-context behavioral advertising. Creating an account does not subscribe you to promotional messages. Service communications may concern account access, your requests or changes affecting the service.

3. AI processing and service providers

When you use AI-assisted preparation, relevant conversation history, instructions, extracted information and tool results are sent to OpenAI through its API to generate responses. This means information you provide may be processed outside our own application. AI responses can be inaccurate; review both your answers and the resulting draft.

OpenAI applies its own API data-handling rules, which can vary by feature and account configuration. We do not represent that provider processing has zero retention. Read OpenAI’s API data controls for its published practices.

Service providers may process information needed for hosting, data storage, application infrastructure, email delivery, security and support. We limit disclosures to the purposes described in this policy. If you choose Google sign-in where offered, we receive the identity information you authorize Google to provide. Google also processes information under its own privacy policy.

Information may be processed in countries other than where you live. Those countries may have different privacy laws. Contact us for questions about providers or the processing of your information.

4. Cookies and analytics

We use essential cookies for account sessions and form security. Removing or blocking these cookies can sign you out or prevent parts of the service from working.

With your choice, we use Google Analytics 4 to understand visits to the public website. Google Analytics may use cookies and receive your IP address, browser and device information, and the public page you visit. We load its tag only after you select Accept analytics. We do not send your email address, chat messages, document contents or private dashboard URLs to Google Analytics. We do not use advertising pixels or session-replay tools.

You can decline analytics or change your choice at any time through Cookie preferences in the footer. Declining does not affect access to the service. Withdrawing consent stops new analytics requests from this browser and removes first-party Google Analytics cookies where possible; it cannot retract data already sent to Google. Google may process analytics information under its own privacy policy.

5. Access and other disclosures

Access to account information and PDF downloads is restricted through account and service-access checks. Download links expire after 7 days; this does not automatically delete the underlying document. Authorized personnel may access information when needed for support, maintenance, security or compliance. Communications with us are not protected by attorney–client privilege.

We may disclose information when reasonably necessary to comply with applicable law or lawful process, protect rights and safety, or investigate misuse. If the service is transferred as part of a business transaction, information may be transferred subject to applicable law and the commitments in this policy. We will provide any notice required by law.

6. Retention and deletion

Account records, conversations, extracted information and drafts remain stored unless removed; signing out or allowing a download link to expire does not delete them. You can request account closure or deletion by emailing support@onlinewillflorida.com. There is no automatic deletion triggered by inactivity or by completing a download.

We assess retention in light of providing the service, resolving requests and disputes, preventing abuse and meeting legal obligations. When handling a deletion request, we may retain information reasonably necessary for those purposes. Copies may remain in backups until replaced through the applicable backup process. Data already processed by a provider may be subject to that provider’s retention requirements.

Do not use the service as your only archive. It is not a qualified custodian for an executed electronic will. Keep copies you need in an appropriate location.

7. Your requests and choices

Email support@onlinewillflorida.com to request access, correction, deletion or a copy of your information. Identify the account concerned and the nature of your request without including the contents of your will or sensitive documents. We may need limited verification before disclosing or changing account information.

Depending on applicable law, you may also have rights concerning portability, objection, restriction or appeal. We handle requests under the law that applies and do not penalize you for exercising protected rights. If you disagree with our response, reply to the same email address and ask for a review.

You may stop using the service at any time. Deleting a file from your device does not remove copies held by the service or a provider, and deletion from the service does not remove copies you have downloaded.

8. Security and eligibility

We use access controls to help protect information. No website, storage system or communication method can guarantee security. Contact us promptly if you believe your account has been accessed without authorization.

The service is intended for Florida residents age 18 or older and is not directed to children. If you believe a child has created an account or provided information directly without authorization, contact us. Information an adult supplies about family members may include information about children; provide only what is needed for the requested document.

9. Changes and contact

We may update this policy as our practices change. The effective date appears above. We will give additional notice or obtain consent when required by applicable law. Changes do not authorize unrelated uses of information contrary to applicable law.

For privacy, support and policy questions, email support@onlinewillflorida.com. Also read our Terms of Service and Disclaimer.